Refund policy

Key points

  • You have 30 days from the day you receive your order to start a return.
  • Refunds are issued within 14 days after we receive and inspect your return.
  • We don't charge any restocking fees.
  • Return shipping costs are the customer's responsibility.
  • Exchanges are available.
  • For hygiene reasons, opened underwear cannot be returned.
  • This return policy is part of our Terms and Conditions.

How to return an item

Not fully happy with your order? You can return your item(s) within 30 days of receiving them. To qualify for a return, items must be unworn, unwashed, and in their original condition, including the original packaging.

To start a return, email us at support@nirante.com and we'll send you the return instructions you need. We recommend packing your return securely and using a carrier that offers track & trace.

Return shipping costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds

Once we've received and inspected your return, we process your refund within 14 days. The purchase amount is refunded to the same payment method you used at checkout. Haven't received your refund after this period? Get in touch at support@nirante.com and we'll look into it for you.

Exchanges

Would you like a different item or size? That's possible. Just email support@nirante.com with your order number, the item you'd like to exchange, and the reason for the exchange, and we'll be glad to help.

Cancellations

Need to cancel your order? Please contact us as soon as possible at support@nirante.com. Once an order has been processed, we're unfortunately no longer able to cancel it.

Damaged or incorrect orders

Received a damaged or incorrect item? Please take clear photos of the issue and send them, along with your order number, to support@nirante.com. We'll review your report as quickly as possible and arrange a suitable solution. We're sorry for any inconvenience.